Acrobat Pro Crashes seconds after opening PDF

Forum|Forum|1 year ago
July 15, 2024
2 replies
794 views

It does not appear to matter where the PDF is opened from or what the contents are. A restart will temporarily relieve the issue, but it returns after just a few days. The user reported that this started "a few weeks ago". The only action that has been taken so far was deleting the Preferences folder in appdata/Roaming.

Version: Acrobat Pro 2024.002.20895

OS: Windows 10 Pro v22H2

Windows Event Viewer:

Faulting module: ntdll.dll

Exception code: 0xc0000409

and

Faulting module: MakeAccessible.api

Exception code: 0xc0000005

Crash or freeze

This topic has been closed for replies.

N

NEP RickyAuthor

Participating Frequently

@Tariq Ahmad

T

Tariq Dar

Legend

Hi @NEP Ricky

This issue has been reported as a bug. Product engineering is currently triaging this issue.
Will update this discussion as soon we have more updates to share.

Thanks for the patience and help.

~Tariq

A