Acrobat Pro crashes when using NVDA with Visual Highlight setting turned on

Question

This has been a problem for a few months but I just recently pinpointed the problem to not just using NVDA but having the NVDA setting "Visual Highlight" turned on. I commented on a Github thread for NVDA and they suggested that I report this to Adobe, as the issue is with Acrobat.

Does anyone know if Adobe is aware of this bug and working on a fix? The Visual Highlight setting in NVDA is very useful, both for me as an accessibility tester to have a visual reminder where I am in the document and also for recording purposes, to show others how NVDA moves through a document and announces elements.

I have tried:

- uninstalling both NVDA and Acrobat Pro and reinstalling them (after restarting my computer)

- tried both having NVDA on first then opening the PDF, and having the PDF open then turning NVDA

- using the Repair tool in Acrobat to repair the installation

I'm using an HP 14 inch laptop running Windows 11 Home 64 bit, OS build 26100.7462, 8 GB RAM, AMD Athlon Gold 3150U with Radeon Graphics processor, 238 GB storage

Randy Hagan · Answer

I don't know if Adobe is entirely aware of your issues, but you can file a bug report with Adobe through this link. This is the official way to contact Adobe and file a bug report, and they are responsive to these issues.

Hope this helps,

Randy

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