Acrobat Pro crashes within 60 seconds in MacOS 10.14.6 (problem report included)

Question

Hello everyone:Acrobat Pro crashes shortly after opening a document. Below is the crash report from Adobe.  It seems the system is attempting to access a website but can't and then it crashes.  I have  tried a few things but can't fix it and I'm stumped.  My machine is a 2019 MacBook Pro running Mojave 10.14.6.   Any suggestions welcome! Thank you. ----------------------------------------------------------------------------------------------------Process:               AdobeAcrobat [22683]Path:                  /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobatIdentifier:            com.adobe.Acrobat.ProVersion:               10.1.1 (10.1.1)Code Type:             X86 (Native)Parent Process:        ??? [1]Responsible:           AdobeAcrobat [22683]User ID:               501 Date/Time:             2020-02-19 13:58:39.045 -0500OS Version:            Mac OS X 10.14.6 (18G3020)Report Version:        12Bridge OS Version:     4.2 (17P3050)Anonymous UUID:        DF8BF9A5-A84E-88B3-F9AC-29FD27BEAFD3 Sleep/Wake UUID:       0D733B70-DE40-4324-99FF-0EE622D263EA Time Awake Since Boot: 20000 secondsTime Since Wake:       1300 seconds System Integrity Protection: enabled Crashed Thread:        0  Dispatch queue: com.apple.main-thread Exception Type:        EXC_BAD_ACCESS (SIGSEGV)Exception Codes:       KERN_INVALID_ADDRESS at 0x000000000000002cException Note:        EXC_CORPSE_NOTIFY Termination Signal:    Segmentation fault: 11Termination Reason:    Namespace SIGNAL, Code 0xbTerminating Process:   exc handler [22683] VM Regions Near 0x2c:-->     __TEXT                 0000000000001000-0000000000002000 [    4K] r-x/rwx SM=COW  /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat Thread 0 Crashed:: Dispatch queue: com.apple.main-thread0   com.adobe.Acrobat.framework   0x00e4c37f AcroSecurityBailOutImpl + 97368151   com.adobe.Acrobat.framework   0x00d8a7dc AcroSecurityBailOutImpl + 89433082   com.adobe.Acrobat.framework   0x00d8a95e AcroSecurityBailOutImpl + 89436943   com.adobe.Acrobat.framework   0x00df6674 AcroSecurityBailOutImpl + 93853164   com.adobe.Acrobat.framework   0x00df69a7 AcroSecurityBailOutImpl + 93861355   com.adobe.Acrobat.framework   0x00de56dd AcroSecurityBailOutImpl + 93157896   com.adobe.Acrobat.framework   0x00deea30 AcroSecurityBailOutImpl + 93535047   com.adobe.Acrobat.framework   0x00de4c49 AcroSecurityBailOutImpl + 93130818   com.adobe.Acrobat.framework   0x003125b0 RunAcrobat + 19981339   com.adobe.Acrobat.framework   0x00311ff9 RunAcrobat + 199667010  com.apple.CoreFoundation       0x93868f6d __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 1911  com.apple.CoreFoundation       0x93868a0b __CFRunLoopDoTimer + 91212  com.apple.CoreFoundation       0x938684fc __CFRunLoopDoTimers + 34313  com.apple.CoreFoundation       0x9384ce67 __CFRunLoopRun + 363414  com.apple.CoreFoundation       0x9384bd38 CFRunLoopRunSpecific + 58415  com.apple.CoreFoundation       0x93864afd CFRunLoopRunInMode + 8216  com.apple.HIToolbox           0x92dea271 RunCurrentEventLoopInMode + 32317  com.apple.HIToolbox           0x92de9f6b ReceiveNextEventCommon + 74118  com.apple.HIToolbox           0x92de9c67 _BlockUntilNextEventMatchingListInModeWithFilter + 7119  com.apple.AppKit               0x914aaa89 _DPSNextEvent + 134520  com.apple.AppKit               0x914a959f -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 95721  com.apple.AppKit               0x914a91da -[NSApplication(NSEvent) nextEventMatchingMask:untilDate:inMode:dequeue:] + 10822  com.apple.AppKit               0x914a387b -[NSApplication run] + 75123  com.adobe.Acrobat.framework   0x0012c33d RunAcrobat + 685024  com.adobe.Acrobat.framework   0x0012a9b7 RunAcrobat + 31625  com.adobe.Acrobat.Pro         0x00001e92 main + 9426  com.adobe.Acrobat.Pro         0x00001e16 start + 54

debk18393788 · Accepted Answer

Just found this on another thread and tried the pro 10.1.16 update and Acrobat seems to work now:

Correct Answer by macatakk
Hello.

Very sorry, none of what you describe sounds anything like what I encountered in my update process, so I am not sure I can be of much help. I did not get a list of apps to update.

- make sure it is Adobe X Pro CS6

- make sure to use the correct update pkg file; I recall there was also a dmg, so perhaps try that

- if you are getting a message of which app to update, it does sound like you may have downloaded the wrong update file; be sure to follow the path I provided exactly; this will grab the exact file:

ftp://ftp.adobe.com/pub/adobe/acrobat/mac/10.x/10.1.16/misc/AcrobatUpd10116.pkg

- make sure all Adobe apps and helpers are closed, including Bridge or any other Adobe Helpers (I disabled all those long ago as I do not use them)

- that's about all the advice I can offer

try67 · Answer

The last Mac OS version Acrobat X was compatible with is 10.6.4. See: https://helpx.adobe.com/acrobat/system-requirements-old-versions.html

Installing it at any version beyond that is done at your own risk. Also, this application is old and outdated and using it is a security risk.

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