Acrobat Pro Crashing After Launch

Question

Just installed Creative Cloud and Acrobat Pro. When launching Acrobat Pro, I get the below error/dialogue box and app closes. I've tried removing, reinstalling, running license cleaner, installing from direct download link via another forum post and verified that I am running the updated version of Cloud and Arcrobat. I can't get the app to launch and run. Any tips/suggestions on how to fix? I'm running Windows 11 Home. Thanks!

gauravs43202023 · Answer

Hello John33710950cjom

Hope you are doing well and thanks for reaching out.

Please collect the Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Thanks,

Gaurav Sharma

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