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Participant
January 21, 2020
Question

Acrobat Pro DC

  • January 21, 2020
  • 2 replies
  • 270 views

Здравствуйте, приобрёл подписку на Acrobat Pro DC, не могу установить, после подтверждения аккаунта ничего не происходит, окно установки остаётся без изменений. Подскажите в чём может быть дело?

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2 replies

Amal.
Legend
January 21, 2020

Hi Igor

 

We are sorry for the trouble. As described you cant install the application. 

 

Are you getting any error message or code while installing the application? Please share the screenshot of the issue you are experiencing for a better understanding? Also, what is the OS you are using?

 

You may try the following steps and see if that works for you

 

 

Let us know how it goes

 

Regards

Amal

 

 

try67
Community Expert
Community Expert
January 21, 2020

After you install the application you need to log in to your Adobe account and it should then identify that you have an active subscription and "activate" the application.