Acrobat Pro DC 2015.006.30392 "save as" gives blank dialogue box

Question

After the recent update to 2015.006.30392 (on Windows 7, 64 bit), when extracting pages from documents, "save as" now presents a blank dialogue box.

Workarounds I've discovered are:

- uncheck the two "show online storage ..." boxes in "edit > preferences > general"

- use the "optimise" tool, which forces a save and which gives a working dialogue box.

Please can we have better tested software prior to it being inflicted on the users.

Sunil_Soni · Answer

Hi Colin Butcher, Apologies for the inconvenience caused. We are unable to reproduce the issue in-house.Would request you to restart the machine and if the issue still persists, we would require following information to understand and debug the issue better:Does other views like Document Cloud, My Computer, Save As Dialog, Send and Track, Send for Signature etc. are working as expected?If observing blank view, go to Task Manager(WIN)check whether a process named "AcroCEF" is running or not?If running, is it in a hanged state?If hanging, WIN: right click on the process and create the dump file and share with us.Check if Acrocef.exe is crashing [Go to task manager(WIN) -> observe PID of AcroCEF processes, it changes]WIN :enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.regIf possible, share a video reproducing the problem.Kindly share the contents of these two locations :For 64 bit machine go to :C:\ProgramFiles(x86)\/WebResources/Resource0C:\ProgramFiles(x86)\/AcroCEFPlease keep us posted.-ThanksSunil Soni

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