Acrobat Pro DC crashes attempting to create PDF using Microsoft Office 365
It's gone through Windows 10 Control Panel repair, uninstallation and reinstallation, but nothing helps. All attempts at creating a PDF file from the most recent iteration of Microsoft Office 365's Outlook or Word simply crash Acrobat Pro DC Version 2019.021.20049. One file-saving progress bar increment is seen, then poof! All signs of Acrobat disappear.
Trying it the other way around, a Word .docx file can be imported into Acrobat Pro DC, but this error occurs when a PDF is requested...
Office's settings indicate nothing unusual in COM Add-ins. Acrobat's PDFZMaker and Cloud are present and enabled, Anyone have a proven fix?
SYSTEM PARAMETER
Account Detail:
User Rights: Admin
User Account Control: Default
Process Integrity: High
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2016 64-bit
Outlook Version: Outlook 2016 64-bit
Available Physical Memory: 4194303 KB
Available Virtual Memory: 3734964 KB
BIOS Version: AMD - 3242016
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.18362.1 (WinBuild.160101.0800)
Creation Date: 2019/03/18
Creation Time: 10:21:39 PM
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)
Display Detail:
Screen Width: 3840
Screen Height: 2160
Number of Monitors: 3
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: NVIDIA GeForce GTX 1080
Version: 26.21.14.4097
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 19.21.20049.355013
Creation Date: 2019/10/23
Creation Time: 6:43:10 AM
Locale: English (United States)
Monitor:
Name: NVIDIA GeForce GTX 1080
Resolution: 1920 x 1080 x 144
Bits per pixel: 32
Monitor:
Name: NVIDIA GeForce GTX 1080
Resolution: 3840 x 2160 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.18362
Page File Space: 4194303 KB
Processor: AMD64 Family 23 Model 1 Stepping 1 AuthenticAMD ~3394 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: HQ3
Temporary Directory: C:\Users\MICHAE~1\AppData\Local\Temp\
Time Zone: Pacific Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: Michael Linder
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\Windows
INSTALLED PLUG-INS
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 19.21.20048.354512
Creation Date: 2019/10/16
Creation Time: 12:27:40 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 19.21.20047.354104
Creation Date: 2019/10/16
Creation Time: 12:27:40 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 19.21.20047.354104
Creation Date: 2019/10/16
Creation Time: 12:27:40 PM