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Participant
October 5, 2018
Question

Acrobat Pro DC crashes since upgrade 5/10/18

  • October 5, 2018
  • 1 reply
  • 210 views

Constantly hangs whenever I try out the new share or create link feature. 

This topic has been closed for replies.

1 reply

Adorobat
Participating Frequently
November 15, 2018

Hi phillipr,

As per the issue description mentioned above, Acrobat is crashing when try to share a pdf or when using create link feature, is that correct?

Could you try updating Acrobat to the latest patch using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

Also, let us know if there is any error message when Acrobat crashes?

Could you confirm Acrobat dot version and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Does this happen when you are trying to share a specific pdf file or with all the pdfs?

Let us know if you need any help.

Shivam