Acrobat PRO DC desktop app displays not connected to the internet

Question

I am connected to the internet and have tested it. for some reason, the desktop app for acrobat pro dc gives me this error message (see screen shot below) when I try to access my Document Cloud folder from within the application. this happened about 3 weeks ago and I uninstalled and reinstalled the application, which seemed to fix it. however this week the problem came back and I have uninstalled/re-installed the application, but it did not resolve the issue. any guidance/help will be greatly appreciated.

Amal. · Answer

Hi Jmcgrath,

Thanks for reaching out. As described above, you are getting the error message 'not connected to the internet', correct?

++ Adding on to the discussion

You may also try the troubleshooting steps provided in the help article https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html and see if that helps

Let us know how it goes

Regards,

Amal

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