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E
Ernesto_
Participant
April 6, 2020
Question

Acrobat Pro DC doesn't follow CUPS printing setting on MacOS Catalina

  • April 6, 2020
  • 1 reply
  • 511 views

I used CUPS 2.3.1 to set double-sided printing as the default option of my Officejet_Pro_8600 plus. But Acrobat Pro DC doesn't recognize the setting. Each time I open a new PDF document, the "print on both sides" is unselected. Any suggestions to fix it? Thanks.   

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
April 7, 2020

Hey there,

 

Sorry to see the struggle.

By default Acrobat Print settings are preserved for next time when you open a PDF and give the Print command. Which means, if you selected "print on both sides" once, it should remember the same for setting for next time.

[Specially when your printer default setting is set to Duplex]

 

If its behavior has been changed, then you may try the basic troubleshooting steps:

1- You may check if its document specific issue or not? That means does it happen with every document that you are trying to print or few specific one.

2- Make sure you have got the latest patch for Acrobat DC installed. Open Acrobat>Help>check for update> Reboot Acrobat. As well as printer drivers is it updated or not. 

 

 

Keep us posted.

 

Thanks,

Akanchha 

E
Ernesto_Author
Participant
April 7, 2020

Dear Akanchha,

 

Thanks for your kind reply. I tried all you said, but the problem remains (the application is updated and I reinstalled the printer on my Mac). 

Adobe Acrobat doesn't remember the last printing options (two-sided) across documents after I close and re-open the application, even when CUPS configuration is set to double-sided printing.  The issue is general, not document specific.

I set the double-sided printing configuration for a specific document (in its properties), just to check it, and Adobe Acrobat did remember the printing options, even after rebooting it.

When reinstalling the printer on my Mac I set it as "Airprint". I don't know if this may be the cause.

Thanks again. 

     

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