Skip to main content
Michael Trout
Michael Trout
Inspiring
May 23, 2017
Question

Acrobat Pro DC export image ALWAYS exports a JPEG regardless of settings

  • May 23, 2017
  • 4 replies
  • 4996 views

The setup:

  1. Open a PDF form document that I need an image of.
  2. Select File > Export to > Image > PNG
  3. Ensure the settings are as desired
  4. Complete the export.

Result:

  • Acrobat DC pops up a message that it is exporting a JPEG (NOT a PNG as selected)
  • The resultant file is labeled as a .png
  • Attempts to open the file in Photoshop result in an error message that the file is damaged (this is because it is a JPEG file with a PNG extension)
  • Renaming the file as a .jpg and attempting to open the file results in an opened jpeg image file.

Tested JPEG 2000 (file extension .jpf) = SAME ISSUE (i.e. a JPEG instead of a JPEG 2000, labeled with a .jpf file extension)

Tested TIFF file (file extension .tif) = SAME ISSUE (i.e. a JPEG instead of a TIFF, labeled with a .tif file extension)

I had this issue a few years ago. Contacted customer support after attempting multiple methods to correct it. In the end, they had to remote access my computer, manually scrub ALL references to Acrobat from my system (lots of hidden files that a simple uninstall didn't remove) and initiate a clean installation.

Now, this issue it is back again. Naturally, It happens only when I need it to work as designed. Adobe may as well remove the other options if the only thing that Acrobat is going to support in the image export is a JPEG.

Has anyone else encountered this annoyance?

This topic has been closed for replies.

4 replies

Adorobat
Adorobat
Participating Frequently
September 12, 2017

Hi Michael,

Thanks for sharing the files. I have sent you a private message, please check the inbox for the same.

-Shivam

T
Tamra DeSimone
Participant
June 7, 2017

I was not able to save to pgn or jpeg tech support changed limitation to no limit in settings when exporting that solved my issue

Adorobat
Adorobat
Participating Frequently
June 1, 2017

Thanks for providing the information.

Could you please try repairing Acrobat and see if that resolves the issue?

Click "Repair Installation" under Help menu.

-Shivam

Michael Trout
Michael TroutAuthor
Inspiring
June 1, 2017

Unfortunately, this also failed to resolve the issue.

Adorobat
Adorobat
Participating Frequently
May 25, 2017

Hi,

As per the description of the issue mentioned above, when trying to Export PDF form as image, it exports as jpeg instead of png, is that correct?

Check if there is an update available for Acrobat- launch Acrobat>click Help>Check for Updates

You may also visit these link to download updates manually:

Adobe - Acrobat : For Macintosh

Adobe - Acrobat : For Windows

If that doesn't work, try resetting preferences for Acrobat.

How to reset Preference settings in Acrobat.

What is the version of Acrobat installed on the machine?

Identify the product and its version for Acrobat and Reader DC

Which Operating System is installed on the machine?

Keep us posted with the results.

Shivam

Michael Trout
Michael TroutAuthor
Inspiring
May 30, 2017

Hello Adorobat, thank you for the response.

As the initial post stated, the file format on the image export is incorrect when exporting to anything other than a JPEG. The file exported will be labeled whatever file type was selected on export, but the actual format exported is JPEG. This happens regardless of the file type selected. PNG, TIFF, JPEG 2000. Only the JPEG export works as intended, because it is exporting a JPEG regardless of what is selected.

So, If I select JPEG, I get a JPEG labeled as a JPEG (ex: image.jpg). However, if I select a PNG, I get a JPEG file that is labeled as a PNG (ex: image.png). During the export, the popup window that briefly appears indicates it is exporting a JPEG (not the PNG selected). This supposed PNG file fails to open in Photoshop (because it is a JPEG). If I change the file extension to .jpg so that the extension matches the actual file format, the file opens. 

I am using Creative Cloud for Teams. The account is up to date. The version is up to date according to the Creative Cloud app.

The Acrobat Pro DC version number is "2017 Release (Continuous) | Version 2017.009.20044"

Windows 10 Pro

Resetting the preferences using the instructions provided at the link did nothing to resolve the issue.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices