Acrobat Pro DC No Longer Working and Freezing Computer

Question

Suddenly, none of my pdf files will open and when you try to, they freeze and crash file explorer in Win10. I've uninstalled and reinstalled 3 times today, tried Windows updates, did a full virus scan, turned off protection, tried running as an admin and I forget what else now. For some reason... it simply no longer works on my computer and that's not good considering I use it almost daily for my design business. What's worse is that NO ONE is offering proper answers or solutions to this online. What's worse than that is that this issue has been being reported in these forums since at least 2017 and still being reported. Seriously... how can there not be some kind of a patch or update for this issue by now???

AkanchhaS8194121 · Answer

Hi @BubbleHouse

We apologize for the delayed response and are sorry to hear about your frustrating experience.

If you continue to experience the same issue, then please try the following steps:

1- Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

2- Check if you have got the latest version or not. https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

For further investigation on this issue:

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html share them by uploading them to cloud storage (any)

Procmon Logs: [Windows only]

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Thanks,

Akanchha

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