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Inspiring
October 24, 2019
Question

Acrobat Pro DC stalls but does not crash

  • October 24, 2019
  • 2 replies
  • 1920 views

Acrobat stalls for a minute or two when opening the application and continues to stall periodically as I am working. In the title bar it says "(not responding}". Eventually Acrobat finishes the stall and I can work for a moment before it stalls again. This is very time-consuming and frustrating. 

Does anyone know how to fix this?

    This topic has been closed for replies.

    2 replies

    barbara_a7746676
    Community Expert
    Community Expert
    November 20, 2019

    I will take a guess at this. Have you tried resetting the preferences file. If that did not work, have you tried uninstalling and reinstalling? Normally Acrobat should be the last application installed and it sometimes causes problems if that is not the case.

    Inspiring
    November 20, 2019

    Thank you. Uninstall and reinstall fixed the problem for me.

    Inspiring
    October 27, 2019

    Am I the only one with this issue? I hope someone will have a suggestion . . .

    Adobe Employee
    November 1, 2019

    Hi,

     

    Can you provide us the process dumps while the system is in a hang/freeze state? Click here to see the steps to create process dumps.

     

    Thanks,

    Rohit

    (Adobe Acrobat Team)

    Inspiring
    November 5, 2019

    I sent you a link to the file you requested. Did you receive it????