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Nelli21998047uhng
Participant
November 30, 2021
Question

Acrobat Pro DC start up problem macOS Monterey

  • November 30, 2021
  • 4 replies
  • 20903 views

Dear community,

I upgraded macOS to the latest version (on 11-29) and tried to install Acrobat Pro DC via creative cloud later on.

Acrobat is installed sucessfully, however when I launch the app a pop up screen is re-loading all the time (I waited aprox 10minutes to see if this is a start up problem). I also tried twice to uninstall and install Acrobat however the pop up window problem remains during every launch try of acrobat.

Also tried already to delete the adobe temporary files under ...user/library.../Adobe. Doesn't solve the pop up window problem.

 

Other Apps like Lightroom, ... are starting without problems.

 

Any hints what else can be done to get acrobat starting on macOS Monterey?

This topic has been closed for replies.

4 replies

R
Ralph25156324exe4
Participant
July 7, 2022

SOLUTION

 

Hi guys - I have had exactly the same issue since installing MacOS Monterey and the solution is as follows:

 

1. Uninstall Adobe Creative Cloud (you'll have to uninstall any connected apps)

2. Uninstall Adove Acrobat DC

3. Re-download Adobe Acrobat DC

4. Hey Presto

R
randwirbel
Participant
July 15, 2022

Hi Adobe,
I am afraid, but to uninstall Creative Cloud etc. is inacceptable. Adobe Acrobat DC and Monthery OS are products by mega-companies. They should solve the problem that is just annoying. Since the problem persists since many months, users should not be forced to find workarounds.

M
Maggie24411765nnb2
Participant
May 11, 2022

I am having this same problem. Adobe Acrobat Pro, migrated to a new mac laptop with Monterey OS / 12.3.1. Adobe installs but then stays stuck at a blank "login" screen. I've already wasted two serial numbers trying to fix it and am super frustrated. Any suggestions?

    N
    Natalia22605310nfcl
    Participant
    January 11, 2022

    Hi!

    I have the exactly same problem! I do need to be able to open and work with pdf files. When do you think this bug will be fixed?

     

    P
    parul5C04
    Participating Frequently
    January 11, 2022

    i too need to open and edit and sign work files. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 12, 2022

    Hi Parul

     

    Acrobat XI is an old and EOL application and not supported with the latest Mac or Windows OS.  Please try to use the OS wich is supported for Acrobat XI as shared in the help page https://helpx.adobe.com/acrobat/system-requirements-old-versions.html

     

    Hope this information will help

     

    Regards

    Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 30, 2021

    Hi Nelli

     

    Hope you are doing well and sorry for the trouble. As described you get a pop up screen om the launch of the application that is reloading all the time. 

     

    Would you mind sharing a small video recording of the issue or a screenshot of the pop up screen for a better understanding?

     

    Has this problem started after you updates the Mac OS?

     

    Please try to reboot the computer once and see if that works. You may also try to create a new test user profile with full admin rights or  enable the root account in MAC and try using the application there and check.

     

    We are here for help, just need more info.

     

    Regards

    Amal

    N
    Nelli21998047uhngAuthor
    Participant
    November 30, 2021

    Hi Amal,

     

    thanks very much for reaching out to me.

    The problem occured right from the beginning I installed Acrobat on my new MacBook Air.

    After unboxing I upgraded macOS to the latest version and afterwards I installed adobe apps.

    I also tried restarts several times, as well as a new test admin user. On the test user the same pop up screens after acrobat registration occured.

    Please see attached two screenshots of pop ups they keep re-occuring about every 15s. 

     

    Regards,

    Nelli

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 1, 2021

    Hi Nelli

     

    Thanks for sharing the details. This issue is already reported to ur engineering team and they ar eworking on it to find the fix.

     

    We will share the update as soon as we will hear anything from them.

     

    Thanks for your time and patience on this.

     

    Regards

    Amal

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