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Participant
February 6, 2020
Question

Acrobat Pro DC Stops Responding when opened.

  • February 6, 2020
  • 2 replies
  • 498 views

Every time I open Acrobat Pro DC it freezes and is not-responding. I have uninstalled, ran an AcroCleaner tool, and re-installed. I restarted my computer as well. No luck.

 

It won't even let me send an error report. 

 

OS: Mac OS X - Catalina 10.15.3 

Acrobat Version: 19.021.20058 (19.021.20058)

 

 

This topic has been closed for replies.

2 replies

Participating Frequently
December 31, 2020

This issue has been ongoing and getting worse.  I have called Adobe for help, only to be told that the problem lies with the document and not the program.  However, I do not and have not experienced these problems with other pdf programs.  This problem has become so intolerable that I have resorted to using Google Chrome for opening up and reviewing pdf documents.  This is really pathetic and confirms that Adobe either (1) could care less about the quality of its program or (2) that the people responsible for maintaining and running Adobe are incompetent.  If anyone has any suggestions about better alternatives than using this problem, please post them.  

Amal.
Legend
February 29, 2020

Hi there,

 

We are sorry for the trouble and the delay in response.  I hope you would be able to fix it by now. If the issue still persists please try the steps provided in the help article (https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html) and see if that helps.

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-in/HT204012) and try to use the application there and check.

 

Let us know how it goes.

 

Regards

Amal