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acrobat pro dc "this feature is not included in your current acrobat license" dialog selecting "Create PDF"

Forum|Forum|10 years ago
November 13, 2015
12 replies
101798 views

I have a Creative Cloud license. I installed Acrobat Pro DC on my Mac. When I select "Create PDF" from the Tools tab, I get a dialog box with "this feature is not included in your current acrobat license". I have already contacted my adobe administrator at work and they confirmed I am licensed.

The same dialog comes up for "Edit PDF" and "Export PDF".

I have tried this on 2 different Mac with my login, and experienced the same issue. (One is El Capitan, and the other is Yosemite OS)

Please advise on how to get this working.

Thanks!

John

Install update and subscribe to Acrobat

Correct answer joyceH

This solved my problem:

1. Close acrobat

2. open regedit

3. goto HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\DC\Activation

4. change "Disabled" to 1

5. restart acrobat

6. click on activate when the screen pops up

7. restart acrobat

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Community Manager

Community Manager

Please try to sign out and sign back in.

You will see the option on the top right hand side.

Regards

Megha Rawat

Participant

No change. Also, I uninstalled and reinstalled it. Same behavior. Very puzzling, but hopefully you have some more ideas.

Participant

It still doesn't work. What else should I try? I am working on a project and need this to work soon/now.

Community Manager

Community Manager

Please double check if you are trying to edit the PDF in Acrobat DC not Acrobat Reader DC.

Regards

Megha Rawat

Participant

The about says acrobat pro DC.