Acrobat Pro DC Update Problem

Forum|Forum|9 years ago
March 6, 2017
1 reply
1906 views

Hello,

I purchased the retail boxed DVD version of Adobe Acrobat Pro DC. Everything installed and operates just fine. When I click on Help/About/ it shows 2015 Release (Continuous) Version 2015.009.20077. When I "Check for Updates" it says an update is available and downloads THE EXACT SAME VERSION (2015.009.20077) and completes and says "Update Complete". Another check for updates does the same thing. It's as if it is stuck in a loop and I cant get past 2015.009.20077. I have tried all the usual suggestions. I uninstalled with with the Adobe Cleaner program, reinstalled, still same results. Anyone have any ideas on how to get this to update to the most recent update?

Running Windows 10 by the way.

Thanks

Install update and subscribe to Acrobat

This topic has been closed for replies.

kglad

Community Expert

update by downloading the files directly and then applying them, http://www.adobe.com/downloads/updates/

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

markb10640801Author

Participant

Thanks for the suggestion but I tried that already. I get a Windows Installer message that says "The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."

The patch that I was trying to install was "AcrobatDCUpd1502320053.msp"

kglad

Community Expert

if you're sure there's an update for acrobat dc perpetual license (as opposed to acrobat dc subscription), you can

uninstall your acrobat (after securing your serial number)

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

retry install your acrobat

update.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded