Skip to main content
Participant
August 22, 2022
Question

Acrobat Pro DC user opens PDFs in Outlook and is told they have a trial version of Acrobat DC.

  • August 22, 2022
  • 0 replies
  • 189 views

I have a user who has an Acrobat (Pro) DC license under their company account. When they open PDF attachments in Outlook, it opens a window asking them to stgart their 7 day free trial of Acrobat DC. It also shows that Acroabt is wants them to use their personal EMail address but they are logged into Windows and into Creative Cloud with their company ID. Anyone ever seen this happen and what do I do to fix their problem?

 

The actual dialog box they see when opening a PDF in Outlook says: 

"Start your 7 day free trial of Acrobat DC.  

Start your free trial or buy Acrobat DC at Adobe.com using your Adobe ID, xxxxxxx@gmail.com"  

This topic has been closed for replies.