Participant

Question

Acrobat Pro DC user with licence, Acrobat software says Trial Expired?

Forum|Forum|5 years ago
December 10, 2020
6 replies
1412 views

I manage several users of Acrobat Pro DC, all of them except one have everything working correctly.

I have tried logging that user out of acrobat, and then logging back in.

After login, I checked 'Manage user account', it is the correct account...

What could be causing this?

Install update and subscribe to Acrobat

This topic has been closed for replies.

L

laurianem27995163

Participant

it's working !

thanks

AnandSri

Legend

Hi All,

Thank you so much for your cooperation and for your patience on this.
Please sign out from the Acrobat application, restart the app, then sign back in and check.

Let us know how it goes and share your observations.

Thanks,
Anand Sri.

J

Johann5FE5

Participant

Thank you for the solution. Seems it's working now.

AnandSri

Legend

Hi!

We are extremely sorry for the experience. We are aware of the issue and are working on a priority basis to address this as soon as possible.

Thanks for your patience on this, we'll keep you posted once the issue gets fixed.

Regards,

Anand Sri.

Federico Cacciani

Known Participant

Thanx, looking forward a solution in a while

D

D.M.W.5E59

Participant

Hello,

We have the same problem.

D

D.M.W.5E59

Participant

Even added a new subscrition with a new account. Did not work either.

K

Kevin.b17439817

Participant

Hello,

Same problem.

Checked the host file allready this solution doesn't work.

deactivate / Reactivate...
Log out - Restart

Amal.

Legend

Hi Tjousk,

Hope you are doing well and sorry to hear that. As described one of the user for Acrobat DC is getting the trial expired error

Please ask the user to sign out of the application on his computer, reboot the computer once and sign in back with the correct email/Adobe ID and check if that helps.

If the previous solutions do not work, the computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses).

To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways:

Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file.

Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually.

If it still doesn't work, please try the steps provided in the help article: https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html

Hope this information will help

Regards

Amal

Federico Cacciani

Known Participant

It looks like it's a bigger problem...

We are Gold Partner and I already have (after less than 1 hour after beginning working day) at least 6 different clients with the same problem:
Acrobat doesn't recognise license in PCs normally used untill today.

Release is usually 20.013.20066 but even trying to update to yesterday 20.013.20074 doesn't solve the problem.

All clients have manyu VIP licenses and only some of the users have the problem (not all).

I think it will be a very hard answering day...

R

Rene6C1C

Participant

We got the same problem. Acrobat Pro DC stating the Subscription is Expired.

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