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Participant
July 7, 2022
Answered

Acrobat Pro Desktop not installing from Creative Cloud? [on macOS Mojave 10.14.6]

  • July 7, 2022
  • 1 reply
  • 1575 views

Trying to install Acrobat Pro Desktop from Creative Cloud.  It goes through the download process and says that it "Sucessfully downloaded and will now launch" but it is not downloaded and does not launch. The install link in the CC app reverts back to install. I've tried different links but they all take me to the CC App to install.  Any help?

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Correct answer John Waller


@St Croix22889420kqom 

Acrobat Pro DC requires Catalina (macOS 10.15) or later. It is not supported on Mojave (10.14).

https://helpx.adobe.com/acrobat/system-requirements.html

1 reply

kglad
Community Expert
Community Expert
July 7, 2022

restart your computer and check if your cc app shows an open button (instead of install) adjacent to acrobat dc

Participant
July 7, 2022

It doesn't

kglad
Community Expert
Community Expert
July 7, 2022

what's your os version?