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shayla888
Participating Frequently
October 10, 2023
Answered

Acrobat Pro dissappears and Acrobat Reader re-appears

  • October 10, 2023
  • 1 reply
  • 925 views

I use Acrobat Pro for editing and creating forms on a semi-regular basis. Randomly sometimes, Acrobat Reader opens and Acrobat Pro is nowhere to be found on my laptop. Whyyyyyyyy does this happen??? Because of my company's sercurity messures, I have to get I.T. to uninstall Reader so I can try installing Pro again. (Since when I try to install Acrobat, it says "Installation failed".) But how do I keep Pro from dissappearing in the first place?? 

    This topic has been closed for replies.
    Correct answer Abambo

    Maybe your IT is involved in that. Do you have the 64 bits Acrobat or the32 bits Acrobat? The 64 bits Acrobat does not tolerate the Reader installation in parallel.

    1 reply

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    October 11, 2023

    Maybe your IT is involved in that. Do you have the 64 bits Acrobat or the32 bits Acrobat? The 64 bits Acrobat does not tolerate the Reader installation in parallel.

    ABAMBO | Hard- and Software Engineer | Photographer
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    shayla888Author
    Participating Frequently
    October 18, 2023

    Sorry, I forgot to reply. The Acrobat Reader that keeps appearing is 32bit. After having IT uninstall reader, I was able to re-install the latest version of Acrobat (Pro). How Pro was replaced with Reader in the first place, I do not know. I wouldn't think my company's scheduled security/system updates would include anything to do with Acrobat, but who knows. 

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