Acrobat Pro doesn`t work in personal profile / E-signature error message

Forum|Forum|9 months ago
June 26, 2025
1 reply
295 views

Hi,
I am admin of a business account that has a Creative Cloud Plan which is assigned to a team member. My personal plan is Acrobat Pro which I can see when I switch to my personal account. However, I can`t use the e-signature feature. It gives me an error message "E-signing services are temporarily unavailable. Please try again later." when I click on Invite to e-sign. It doesn`t work on web and app. Kindly advise.
Claudia

Correct answer Meenakshi_Negi

Hi Claudia_Braun_Pro,

Thank you for reaching out, and sorry about the trouble.

We checked your account using the email address you shared. The account shows inactive, which might be why you get the error message. We are sorry, as only the Acrobat Sign support team can help with it.

As you have a paid subscription, the Acrobat Sign support team will help you to reactivate the account. Please refer to the steps suggested in the following help document: https://adobe.ly/45r0pUK.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

Meenakshi_NegiCorrect answer

Legend

Hi Claudia_Braun_Pro,

Thank you for reaching out, and sorry about the trouble.

We checked your account using the email address you shared. The account shows inactive, which might be why you get the error message. We are sorry, as only the Acrobat Sign support team can help with it.

As you have a paid subscription, the Acrobat Sign support team will help you to reactivate the account. Please refer to the steps suggested in the following help document: https://adobe.ly/45r0pUK.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

C

Claudia_Braun_ProAuthor

Participant

Hi @Meenakshi Negi

Thanks for your response, I was able to hop on a chat. We migrated my individual plan to my enterprise account. It works after a very efficient chat session with Adobe Support.

Meenakshi_Negi

Legend

That's great! Glad to know that the issue is now resolved.

Let us know if we can be of any help.

- Meenakshi

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