Acrobat Pro en Windows dejó de reconocer fuentes activadas desde Adobe Fonts

Question

Un cordial saludo.Desde hace unos días, Acrobat Pro para Windows dejó de reconocer las fuentes activadas mediante Adobe Fonts al intentar editar texto en PDFs. Lo extraño es que Acrobat Web sí las reconoce y las usa sin problema. En aplicaciones como InDesign, Illustrator y Photoshop también funcionan correctamente.Antes hace unos días, Acrobat Pro utilizaba sin inconvenientes estas mismas fuentes activadas desde Creative Cloud, incluso cuando el PDF traía la fuente como Embedded Subset. Ahora muestra el mensaje de que la fuente “no está disponible o no se puede usar”, obligando a sustituirla.Esto afecta el flujo de trabajo profesional y genera una inconsistencia clara entre la versión web y la versión de escritorio de Acrobat. Agradecería una revisión, ya que este cambio no existía hasta hace pocos días.1b6aee85-1e8e-4b0e-a698-8f151db823ab.png

AnandSri · Answer

Hello @David zuluaga

I hope you are doing well, and we're sorry for the trouble you had.

Thank you for sharing the details. This typically indicates a local font availability or fallback configuration issue in the desktop editor, rather than a service outage.

Refresh your Adobe Fonts activation on the desktop:

Open the Creative Cloud desktop app > click your avatar > Sign out, then Sign in again with the same Adobe ID you use in Acrobat.
In Creative Cloud > Preferences > Services, confirm that Adobe Fonts is enabled (the toggle must be on). If it was off, turn it on and let fonts re-sync. Note: the steps may differ if you don't have the latest version of Creative Cloud installed.

In Acrobat > Preferences (Ctrl+K) > Content Editing > Font Options
Set the Fallback font for Editing to a font from Adobe Fonts that you know is activated, and set the Default font for Add Text + Font Size appropriately.
Click OK and retry editing.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20997. Planned update: December 9, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

Open File > Properties > Fonts and inspect the entries:

If you see Embedded Subset plus a restricted flag, or a font listed with a lock icon, that font may not be valid for edit embedding.
In such cases, use Edit > Replace Fonts (or re‑apply text with an available activated font), or re‑create the text with a fully embeddable face.

Let us know how it goes.

Thanks,

Anand Sri.

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