Acrobat Pro error message "this feature is disable in your account, contact your administrator for..

Question

Have a co-worker that used to have Acrobat Pro v9 installed on her desktop. She just upgraded to Acrobat Pro on the web. She is able to sign in to her Adobe account (which was what she was using for the desktop version), but gets an error message "this feature is disable in your account, contact your administrator for access." everytime she tries to do something (combine docs, request e-signature, etc.) on the web. Our IT guy doesn't see anything with the server that would be blocking anything. Any idea how to fix?

Jeffrey_A_Wright · Answer

Jeremy, thanks for posting about the problem your colleague is encountering using Acrobat in this public discussion forum.

I can see that the account you used to post is active. For your next steps, please check the type of account your colleague purchased and verify that the account is active when logging into the Adobe website. I would strongly recommend that you involve your IT department or a designated person, as they will need to assist with any network restrictions that have been placed on the local account. ^JW

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