Acrobat Pro hangs after opening.

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Acrobat Pro version 2025.001.21111 hangs for about 3 seconds when it appears to be loading the account icons at the top right near the minimize button. We are having this on multiple computers.

justlearn

Community Expert

@Victor23681103lsfh are you able to get a crash log? https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html?linkId=100000359903811

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Victor23681103lsfhAuthor

Participant

It is not actually crashing, its hanging/freezing then resumes like normal. It seems to be related to loading/signing in to the Adobe account when the program opens.

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justlearn

Community Expert

Can you try opening your PDF in a web browser? Does that crash too?

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