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JR Boulay
Community Expert
Community Expert
October 30, 2021
Answered

Acrobat Pro has lost tool memory

  • October 30, 2021
  • 5 replies
  • 2080 views

Since the updates of this summer, the default tool when launching Acrobat Pro is always the "black arrow" Selection tool which is active.

This was not the case before (I have been using Acrobat since version 3.5) and I would like to return to the old behavior because I have to re-select the Hand tool each time I open a document and that becomes painful.

 

Is this a bug or a new setting that I do not know?

Thank you

 

 

Here is the link to the same (not answered) topic in French:

https://community.adobe.com/t5/acrobat-discussions/acrobat-pro-a-perdu-la-m%C3%A9moire-des-outils/td-p/12414701

 

I hope to have more chances to get an answer by reposting my question in English.

 

 

 

This topic has been closed for replies.
Correct answer 253540570fyj

Edit>Preferences>General - Change Touch Mode to Always

5 replies

JR Boulay
Community Expert
JR BoulayCommunity ExpertAuthor
Community Expert
January 3, 2022

Happy new year.

 

This bug is back in Acrobat Pro

😞

 

Acrobate du PDF, InDesigner et Photoshopographe
253540570fyjCorrect answer
Participant
July 22, 2022

Edit>Preferences>General - Change Touch Mode to Always

Participant
October 13, 2022

This one works from me

JR Boulay
Community Expert
JR BoulayCommunity ExpertAuthor
Community Expert
November 8, 2021

The problem was fixed by the last update in Acrobat Pro, but it is not fixed in Acrobat Reader.

Acrobate du PDF, InDesigner et Photoshopographe
JR Boulay
Community Expert
JR BoulayCommunity ExpertAuthor
Community Expert
November 4, 2021

up

Acrobate du PDF, InDesigner et Photoshopographe
JR Boulay
Community Expert
JR BoulayCommunity ExpertAuthor
Community Expert
November 2, 2021

I have already answered this question, in the subject given in link above.

This has been going on for over two months and each time I open a document I have to re-select the Hand tool.

It is really very very painful.

Thank you.

 

Acrobate du PDF, InDesigner et Photoshopographe
Amal.
Community Manager
Community Manager
November 1, 2021

Hi JR Boulay

 

Hope you are doing well and sorry to hear that.

 

Please check out the steps shared in the correct answer marked here - https://answers.acrobatusers.com/How-I-start-pdf-reader-Hand-Tool-Select-Tool-q26888.aspx and see if that works for you.

 

Regards

Amal