Acrobat PRO install fail Windows 11

Forum|Forum|2 years ago
July 1, 2023
1 reply
4783 views

When I purchased Acrobat PRO 8 days ago, it appeared was successfully installed but unable to open app. Thinking must need step to authenicate licence, confirmed My Account shows "up to date" tried to first access via Creative Cloud but Acrobat still fail to open. I'm confused shows Acrobat PRO in plan and Acrobat as product icon. I don't know what to do to expedite reoslution. I've followed conversations and worked through adobe and community support suggestions & microsoft support suggestions, but have not made any progress. I hope attached acc and adobegc log files from c:Windows\temp are helpful for Adobe Technical team to interpret what the issue is preventing successful install Acrobat PRO on my notebook, appreciate assistance with what needs to be done to fix.

Thanks & Kind Regards.

adobegc.zip

ACC.zip

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Abambo

Community Expert

When I purchased Acrobat PRO 8 days ago,

By @Dianne30691816pcad

What version did you buy, and where did you buy? Acrobat 8 is very, very old.

ABAMBO | Hard- and Software Engineer | Photographer

D

Dianne30691816pcadAuthor

Participating Frequently

I purchased eight days ago 23/06/23 from Adobe, version 23.003.20215. My plan shows Acrobat PRO, Creative Cloud shows Acrobat "up to date" click on OPEN does not work, error logs suggest install fail may be related to "genuine" product verification. How do I speak to person and get assistance from Tech Support team?

try67

Community Expert

In your original message it looks like you wrote you bought "Acrobat 8" (some days ago), which is impossible (at least not from Adobe). I think you meant to write you bought "Acrobat" (8 days ago). Right?

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