Participating Frequently

Question

Acrobat Pro Installation Broken

Forum|Forum|2 years ago
May 12, 2023
3 replies
5048 views

I have Windows 11 and Acrobat Pro was working fine. Suddenly one day I went to export to a PDF file to a TIFF image and got the error "Creation of rasterizer port failed". Now I am unable to see any tools and if I do anything in Pro I get the error "Adobe Acrobat has encountered an unknown error".

This is prohibiting me from doing my job and I will have to look for another PDF tool if I can't get this resolved.

Crash or freeze

This topic has been closed for replies.

A

Anonymous

Did you have any luck solving your problem? The same thing is happening to me, I've done everything they recommended you to do and it's still the same. I find it unbelievable that the licensed program is more unstable than a cracked one

Legend

Hi @erickSkull18

Would you mind collecting the logs as mentioned earlier and sharing them with us for further investigation?

~Amal

A

Anonymous

Hello Amal, good afternoon

I just sent you in private message the logs you are asking for

Community Expert

Community Expert

What version of Acrobat Pro are you using, exactly?

gwfrydg48Author

Participating Frequently

23.001.20174

Legend

Hope you are doing well and sorry to hear that.

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

Regards
Amal

gwfrydg48Author

Participating Frequently

Hi Amal,

Thanks, I tried a cleaner previously but it was not the same as the link that you provided. I will try that and let you know how it goes.

Regards,

DS