Acrobat Pro installation error with Windows ARM Snapdragon X

Question

I have been unable to identify the appropriate Adobe Pro download to install on my Surface laptop. The OS is Windows ARM Snapdragon X 64 bit. The OS is up to date. I have tried multiple times to download various packages the Adobe page shows with the same error that the ARM OS is incompatible. My understanding is that the software should function, although not as efficiently. I need to cancel the subscription in a few days to not be held liable for half the annual subscription fee, so I'd like to figure out if I can make this work or if I should just cancel the subscription until a more compatible softward is developed. Please help.

AnandSri · Answer

Hello @kjla22

I hope you are doing well, and thank you for reaching out.

Please refer to this article for detailed information on the Adobe apps that run on Copilot+ PCs with Snapdragon X Series ARM architecture-based processors: Adobe app compatibility with Microsoft Copilot+ PCs.

You can remove the currently installed app using the Acrobat Cleaner tool, restart the machine, and download Acrobat from the Offline installer: https://adobe.ly/3Lh1E0T

Let us know how it goes.

Thanks,

Anand Sri.

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