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slipd
slipd
Inspiring
July 2, 2023
Answered

Acrobat Pro installation issue - Windows 11 / Creative Cloud

  • July 2, 2023
  • 2 replies
  • 5649 views

Hi guys,


Any ideas on this one:

 

 

New Windows 11 Pro build, my normal account. Photoshop has installed fine. With Acrobat though, all I get is the above, it freezes the rest of the app and I can only close it through Task Manager... does it matter that I have Foxit installed on this machine?

 

Thanks.

Correct answer mariahweyne

Try unistalling using this tool - AcroCleaner — Acrobat Desktop Tools and Utilities (adobe.com) 

After uninstalling try reinstalling - you can use this link How to download and install Acrobat DC subscription on your computer (adobe.com) or by installing the CC desktop app -How to download the Creative Cloud desktop app (adobe.com)

 

2 replies

slipd
slipdAuthor
Inspiring
July 4, 2023

Think it's all sorted now - removed the bad cloud install with the clean up util, replaced with standalone Acrobat installer.

 

Thanks!

M
Michelle28318705kg21
Participant
December 9, 2024

None of this helped.

    mariahweyne
    mariahweyneCorrect answer
    Inspiring
    July 3, 2023

    Try unistalling using this tool - AcroCleaner — Acrobat Desktop Tools and Utilities (adobe.com) 

    After uninstalling try reinstalling - you can use this link How to download and install Acrobat DC subscription on your computer (adobe.com) or by installing the CC desktop app -How to download the Creative Cloud desktop app (adobe.com)

     

    slipd
    slipdAuthor
    Inspiring
    July 3, 2023

    Thanks! I'm going to try installing Cloud on my other machine tomorrow, see if I can get it to work on that. It's Windows 11 again but it'll be another clean test. 

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