Acrobat Pro is crashing on multiple laptops of the same spec
We have multiple members of staff with new laptops. Specs below:
Dell Latitude 7340 - i7, 16GB
They are all crashing at the same point in time when opening specific PDF's. I have tried the below:
Recreating the Windows Profile
Uninstall and Reinstall of Adobe Pro
Using the Acrobat cleaner tool and cleaning the Reg + Folders then reinstalling both 32 Bit and 64 Bit to no avail
Creative Cloud version of the App
Disabling New Acrobat
Disabling Protected Mode
Test on 2 different profiles across multiple laptops.
Disabling Viewing Comments
Disabling verifying signatures
- disabling “New Acrobat”
- in Add/Remove programs in Windows, repair any and ALL Microsoft Visual C++ reistributables that allow you, any that don't allow the repair simply remove
- run the Adobe Acrobat repair install
Anyone with ideas is welcome
