Acrobat PRO keeps crashing / not responding

Forum|Forum|1 year ago
February 6, 2025
1 reply
550 views

Hello!

We upgraded to Creative Cloud PRO - and since then, Acrobat won't open and keeps crashing. I have uninstalled and intalled it 100 times. It won't even open…

I have Acrobat PRO 24.1 and i'm running with MAC OS Sequoia 15.3.

Does anybody else have this problem??

Thanks !!

Crash or freeze

creative explorer

Community Expert

@marie-christinel69982569 did you really uninstalled and installed it 100x?

Here's a great article about Acrbat Crshing from an Adobe employee, @S. S ! https://community.adobe.com/t5/acrobat-discussions/acrobat-crashing-we-got-you-covered/td-p/15036603

m

marie-christinel69982569Author

Participant

Almost 😉

AnandSri

Community Manager

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20432 Planned update, Mar 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4bFtkoW

Try the suggestions shared in this article: https://adobe.ly/41XqfgA

If the app is still crashing, please collect the logs from the affected machine and share them with us for further investigation.

Thanks,

Anand Sri.

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