Skip to main content
ellenmasters
ellenmasters
Participant
April 4, 2026
Question

Acrobat Pro license limit reached but is should not have

  • April 4, 2026
  • 1 reply
  • 64 views

I have a subscription to Adobe Creative Cloud Pro and also Adobe Acrobat Pro, but when I install the 3rd Acrobat pro, it told me that I had exceeded my licenses. When I just had Creative Cloud Pro, I had 2 installations, 1 CC install on my laptop and 1 CC install on my school pc. I needed to put another installation on a 3rd PC so I purchased the Adobe Acrobat Pro license.  Based on what I read on the license, I am allowed 2 installations, so Considering I have CC and Acrobat Pro, I should be able to have 4 installations so why am I being limited to just 2?

    1 reply

    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    April 5, 2026

    Did you purchase the Acrobat Pro plan under the same Adobe ID? If so, then it won’t increase the number of allowed devices:

     
    You can also check these results:

    https://www.google.com/search?q=can+i+have+different+adobe+creatibve+cloud+plans+under+the+same+adobe+account%3F+for+example%2C+Creative+Cloud+Pro+plan+and+Axcrobar+Pro+plane%3F&oq=can+i+have+different+adobe+creatibve+cloud+plans+under+the+same+adobe+account%3F+for+example%2C+Creative+Cloud+Pro+plan+and+Axcrobar+Pro+plane%3F&gs_lcrp=EgRlZGdlKgYIABBFGDkyBggAEEUYOTIHCAEQ6wcYQNIBCDgwMDJqMGoxqAIAsAIA&sourceid=chrome&ie=UTF-8 

    ellenmasters
    ellenmastersAuthor
    Participant
    April 6, 2026

    Thanks Leo.r,

    So basically I need to move the Acrobat Pro plan to another Adobe account.  How do I do that?

    When I go to cancel, it says the plan will last another 338 days so no refund, yet I cannot use the plan at all.

    Is there a direct phone number or chat or email so someone at Adobe can help me with this? I cannot seem to find any direct contact for account/plan assistance at Adobe. Everything in the Adobe help area takes you in circles.

    Thanks to anyone that can help or point me in the right direction.

    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    April 6, 2026

    ​@ellenmasters I don’t have answers to your questions regarding Adobe support and the plan change, unfortunately. I also find it strange that Adobe allows adding a plan to an account that already covers the plan.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices