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SteveF2025
Participant
October 6, 2025
Answered

Acrobat Pro, log-in required every day

  • October 6, 2025
  • 2 replies
  • 236 views

Dears,

Few users of my Org have Acrobat Pro installed; they are asked everyday to log-in.

My org as the SSO enabled for all company users, including the ones with Acrobat Pro installed.

 

Thanks

Stefano

Correct answer Ankur28101489yyr0

Hi @SteveF2025 , Request you to please refer below article to check if "Max session life" is selected as "Not Set". This setting enable users to reauthenticate after the duration you specify. The session life is effective on all user sessions of Adobe apps across devices.

https://helpx.adobe.com/in/enterprise/using/authentication-settings.html

2 replies

A
Adobe Employee
Ankur28101489yyr0Correct answer
Adobe Employee
October 13, 2025

Hi @SteveF2025 , Request you to please refer below article to check if "Max session life" is selected as "Not Set". This setting enable users to reauthenticate after the duration you specify. The session life is effective on all user sessions of Adobe apps across devices.

https://helpx.adobe.com/in/enterprise/using/authentication-settings.html

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
October 7, 2025

@SteveF2025 does your organization use the Enterprise/Admin Console? Make sure you are only using the version of Acrobat Pro downloaded and packaged from the Adobe Admin Console. Adobe support has indicated that using the "regular" public download may contribute to this repeated sign-in issue in federated environments. As well, make sure the Creative Cloud desktop app is updated to the latest version (v5.4 or higher). Acrobat relies on this application for licensing and SSO token management.

https://helpx.adobe.com/ca/enterprise/admin-guide.html

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