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garyhooper
Participating Frequently
January 28, 2025
Question

Acrobat Pro on Mac The Selected Color Format is not supported

  • January 28, 2025
  • 2 replies
  • 1168 views

I'm using an HP LaserJet M479 all-in-one.  All was working well on my old MacBook Pro (Intel), but not on my new MacBook Pro M4 (software was re-installed, not migrated).

 

Now, when scanning in color, I always get the error "The Selected Color Format is not supported". Scanning using Image Capture works fine, so it seems to be an Acrobat problem.

 

Anyone have a solution for this?

    2 replies

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    January 28, 2025

    @garyhooper I had to ask my brother-in-law who used to work for HP for about 25 years, and he forwarded this link for Printer drivers. It does appear that it Ventura OS is supported. https://support.hp.com/ee-en/drivers/hp-color-laserjet-pro-mfp-m478-m479-series/model/19203827 — hopefully, that works for you!?

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    garyhooperAuthor
    Participating Frequently
    January 28, 2025

    I had already installed (and removed and reinstalled) this latest driver from Nov 2024, to no avail.

    Scanning in color using Image Capture or the HP app works just fine...only Acrobat fails.  Further, in flatbed scanning mode, Acrobat can display the color image. It's the process which converts the scanned image to a file that fails.

      creative explorer
      Community Expert
      creative explorerCommunity Expert
      Community Expert
      January 28, 2025

      @garyhooper it might be the HP LaserJet M479 all-in-one is no longer compatitble with the MacBook Pro M4. I tried looking for that printer on HP website, and I can't find it. I found toner for it, but not the printer itself. I found another document that said it was launch on May 20, 2019 as HP Color LaserJet Pro MFP M479fdn printer was first available. That's 6 years ago... so I highly doubt the old printer will have a printer driver for the M4, if they no longer sell the printer anymore. 

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      garyhooperAuthor
      Participating Frequently
      January 28, 2025

      HP's latest drivers were released in Nov 2024, after the release of Sequoia and the M4. HP's scanning app works fine with color images; only Acrobat fails.

      AnandSri
      AnandSri
      Legend
      March 3, 2025

      Hello,

       

      I hope you're doing well, and we apologize for the delayed response and the trouble.

       

      Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4ie77AE.

       

      If the issue persists, could you please collect the logs from the affected machine and share it with us for further investigation? Collect the Print logs as well from the machine.

       

      Thanks,

      Anand Sri.

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