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J
Jh29369941a5in
Participant
June 1, 2023
Question

acrobat pro printing error

  • June 1, 2023
  • 2 replies
  • 606 views

Hello, I have a technical issue wih acrobat pro. Until today, when I opened a file, the backround was yellow but still it was printing white. Today it started printing yellow...so I went to preferences-accessibility-replace document colors and I cheked the "Use Windows Color Scheme". It turned white (except of some images at the pdf) but when I tried to print the document it couldn' t be printed an says an error occured while printing. Now it can not print any document. I tried to print as an image (as i read that may be a solution) but still doesn't work...please help

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2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 1, 2023

Hi @Jh29369941a5in 

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the, the screenshot of the error message for a better understanding? A small video recording of the same would be very helpful.

 

As a workaround, try to open the PDF in web browser and try printing it from there and see if that helps.

 

Regards

Amal

J
Jh29369941a5inAuthor
Participant
June 1, 2023

Hi @Amal. I send you the screenshot. The first message is "the document could not be printed" and when i click ok comes the second message "an error occured while printing"

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 2, 2023

Hi there,

 

Thanks for sharing the information, this issue is already highlighted to our engineering team and is being worked upon.

 

We will share more details as soon as we get any information.

 

~Amal

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 1, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>

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