Acrobat [Pro] quits unexpectedly

Forum|Forum|8 years ago
October 10, 2017
2 replies
9449 views

This is following up from my support case [xxxxxxxx case number redacted by moderator]. The chat team refused to help.

My Acrobat is crashing every time I try to work with files saved in the Adobe cloud.

Acrobat has been uninstalled and reinstalled twice now.

Please help to fix asap as this is severely impacting my ability to work.

[Case number redacted by moderator. This is a public forum.]

[Title edited by moderator to include the word "Pro"]

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General troubleshooting

This topic has been closed for replies.

AnandSri

Community Manager

Hi Micka,

If the above mentioned KB docs were not helpful, please uninstall the Acrobat by running the uninstaller file from the Application menu.

Reboot your computer, and then install the Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

If the issue still persists, I will request you to enable the root account and check with the Acrobat.

Keep us posted with the results.

Regards,

Anand Sri.

J

Jossie33272452sm49

Participant

Any fixes yet to this issue. I have the same issues. Acrobat quit unexpectedly. Click 'Learn more' for possible fixes. All the above did not help. I called Adobe and they have an open ticket. My IT department doesn't have a solution. They have even given me a NEW COMPUTER and I am still having issues. I'm able to use Adobe but these quit unespectedly pop ups come up more than 11 times per day and are so annoying. They have uninstalled and reinstalled Adobe, they have cleared my lic. and adobe account, and I started fresh, they even reset my User profile to see if that would work. Nothing. They sent me a new computer and it still pops up. Adobe themselves were on my computer with my IT department uninstalled every file they found that had anything to do with ADOBE and reinstalled. This has been an issue since September! Hopefull, Adobe can figure this out.