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RFleetwoodJr
Participant
March 3, 2023
Answered

Acrobat Pro refrence code 205 on launch: MacBook Pro

  • March 3, 2023
  • 1 reply
  • 1970 views

I am on a 2019 MacBook Pro w an 8-core Intel Core i9 using Ventura 13.2.1with Acrobat Pro Version 2022.003.20310.

When opening Acrobat (from both a pdf and the app itself) I get a prompt with reference code 205 and it shuts down.

I have tried:

Updating my MacBook

Uninstalling and Reinstalling Acrobat Pro

Power cycling

Setting up a passthrough for Acrobat as per Adobe's article on reference code 205.

Turning off my firewall, uninstalling Acrobat, deleting any remaining files, reinstalling Acrobat, restarting my MacBook, and opening Acrobat from the application with no history on the launch page.

 

I'm still seeing reference code 205 followed by a forced shutdown whenever I try an open Acrobat Pro.

This topic has been closed for replies.
Correct answer RFleetwoodJr

This issue has been resolved using the second solution found from this link: Fix licensing error 205 | Creative Cloud 2019 and later.

 

This was very hard to find and after hours of searching I came across it in the Illistrator fourms (my Illistrator is working fine), and the solution requires you to make a number of mental leaps.

1 reply

R
RFleetwoodJrAuthorCorrect answer
Participant
March 3, 2023

This issue has been resolved using the second solution found from this link: Fix licensing error 205 | Creative Cloud 2019 and later.

 

This was very hard to find and after hours of searching I came across it in the Illistrator fourms (my Illistrator is working fine), and the solution requires you to make a number of mental leaps.

B
Biscut
Inspiring
April 3, 2023

Thank you. This worked for me (deleting the suggested keychain logins at the link) with the Lightroom Classis app.

I previously tried signing out and in, running log collector, and some other stuff, none of which worked.

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