Acrobat Pro resets preferences to default

Forum|Forum|1 year ago
March 7, 2024
2 replies
2724 views

Every time I close Adobe Acrobat Pro (paying for a full license subscription) it resets all preferences to default. It literally signs me out of my account and resets all the preferences. When I open the program it's as if I've never used it and it signs me in to my account and everything is back to default.

General troubleshooting

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Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the delay.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know how it goes.

~Amal

E

Eileen34618148uigjAuthor

Participating Frequently

Continuous Release - Version 2023.008.20555

We have already tried those fixes and it is still not working.

Amal.

Community Manager

Hi there

Please update the application to the recent version 24.01.20604 . Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

~Amal