Acrobat Pro's crashes when compare a specific document

Question

We are experiencing an issue with Adobe Acrobat Pro's compare feature. The application crashes when running the compare feature for a particular PDF document, but it works perfectly for all other documents. Attaching the following:

1. The crash dump file for your reference

2. The impacted two pdf documents

Expecting a quick response.

Thanks

AnandSri · Answer

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/43guGUP.

If the app still crashes when using the files and comparing features, please collect the new logs and share them with us for further investigation.

Thanks,

Anand Sri.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.