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Radu Bogdan30635765jq0l
Participant
October 10, 2023
Question

Acrobat Pro Sign In Windows 10 Pro error sorry something went wrong

  • October 10, 2023
  • 1 reply
  • 1220 views

Hello!

I installed Adobe Acrobat Pro 2020 on a Windows 10 Pro station. I open the application, a Sign In screen appears. I enter the email and password and after a few seconds, a error message appears: "Sorry something went wrong". It is the first time this error appears, since I installed this application on 8 or 9 computers and everything was ok.

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 11, 2023

    Hi Radu Bogdan30635765jq0l,

     

    Thank you for reaching out.

     

    Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

     

    If that does not help, please let us know if you are installing the application on a work or personal machine.

    Try reinstalling the application using the following steps:

    -Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    -Reboot the machine
    -Install Adobe Acrobat from the following page:https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html.

    Let us know how it goes.

     

    Thanks,

    Meenakshi

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