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Participant
August 20, 2026
Answered

Acrobat pro signin window is not working with Zscaler ZIA

I installed Acrobat Pro (Adobe Acrobat 64-bit) with PC with Zscaler ZIA. 
After Acrobat is started, sign in window appears, but shown page is white and nothing is on the window.
If I disable ZIA, signin page is appeared and I can sigin. After Signin, Acrobat Pro works with ZIA.

Could you tell me which URL need to be whitelisted on ZIA for Acrobat Pro sign in?

    kglad
    kgladCorrect answer
    Community Expert
    August 20, 2026

    *.adobe.com
    *.adobelogin.com
    *.creativecloud.adobe.com
    *.licenses.adobe.com
    api-cna01.adobe-services.com

     

     

    and post acrobat questions in the acrobat forum, https://community.adobe.com/p/acrobat 

     

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 20, 2026

    *.adobe.com
    *.adobelogin.com
    *.creativecloud.adobe.com
    *.licenses.adobe.com
    api-cna01.adobe-services.com

     

     

    and post acrobat questions in the acrobat forum, https://community.adobe.com/p/acrobat 

     

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