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Participant
August 9, 2023
Question

Acrobat Pro stops working

  • August 9, 2023
  • 1 reply
  • 404 views

nach dem letzten Update funktioniert Acrobat Pro V23 nicht mehr. Beim öffnen eines Dokuments erscheint ein weißes Feld mit einem Kreissymbol, danach geht gar nix mehr. MacOS BigSur 11.7.6

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1 reply

Meenakshi Negi
Community Manager
Community Manager
August 9, 2023

Hi markh77204415,

 

Thank you for reaching out, and sorry about the trouble.

 

Please update the application to the latest version. In the application, go to Help> Check for updates.

For more information on updates, refer to the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

 

If the issue still occurs, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

Let us know how it goes.

 

Thanks,

Meenakshi