Skip to main content
D
dexter258854449fya
Participating Frequently
November 10, 2023
Answered

Acrobat Pro Version 2023.006.20360 taking really long to redraw. Is this a bug?

  • November 10, 2023
  • 2 replies
  • 3965 views

Hello,
Recently I'm finding it painstakingly difficult to review my PDFs.   I have a 94mb PDF (all vector work from Illustrator), that when I view in Acrobat, the software continues to re-draw the image on it's own, even if I'm not doing anything?  Zooming in is even more cumbersome! 
Other people on my team are experiencing the same problem and it's slowing down production immensely.
I've tried switching on/off different prefs., but it was working fine up until about a month ago without any specific pref. settings altered.
Has anyone experienced this problem and/or know of a fix?  Wondering if this is a bug in this version?  Please help.  Thanks!

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    Let us know how it goes.

     

    Regards
    Amal

    2 replies

    Darkerkat
    Darkerkat
    Known Participant
    November 10, 2023

    Used acrobat cleaner tool, restarted PC, reinstalled acrobat from CC and it seems to be functional now. (This was the last on a long list of things I tried, but I think it is the one that did the trick since i can now flip through documents without it freezing)

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 10, 2023

    Hi @dexter258854449fya 

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with PDF files created from Indesign or other PDFs? Please try with different pdf files and check.

     

    What is the version of the OS you are using? A small video recording of your steps and the issue occurring would be very helpful.

     

    Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only)  https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal

    D
    dexter258854449fyaAuthor
    Participating Frequently
    November 10, 2023

    I only use Illustrator to make PDFs.    Using Mac OS Ventura, 13.3.1. I can share a video because it's work related but I will show a screen grab of what's happening. This happens mostly when zooming in.  The white and black areas contain artwork.  The screen continues to preview the artwork on and off when I zoom upon any area. It's a repetitive, flashing, issue that happens.  I have to zoom back out for the creative to be seen fully.  As mentioned, this isn't just happening to me but to others on my team and we can't utilize the software efficiently.  This started about a month back so I don't know that a preference setting would be the solve but I'll try anything at this point.  thanks

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    November 13, 2023

    Hi there

     

    Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    Let us know how it goes.

     

    Regards
    Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices