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Idea Hamster
Participant
December 29, 2017
Question

Acrobat Pro won't open since OSX reinstall

  • December 29, 2017
  • 1 reply
  • 768 views

When I launch Acrobat Pro everything looks normal, but it never actually opens or opens a doc I've told to "Open with Acrobat Pro." Also, the only way I can get it to quit is to force quit.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 29, 2017

reset your preferences: https://forums.adobe.com/thread/1595848?start=0&tstart=0

I
Idea HamsterAuthor
Participant
December 30, 2017

Thanks for the reply. Maybe this is part of the problem...none of those items exist in my preferences folder, so they cannot be removed.

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 30, 2017

in your applications folder find the uninstaller for your acrobat and uninstall it and, if given the option, uninstall the preferences.

then restart your computer and reinstall.

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