Acrobat Pro won't print

Question

Worked fine a couple of days ago but now says can't print and sends me to Help page. Tried everything there.  Acrobat Pro Continuous Release v 2024. 005.20400 Unified Version on Mac Sequoia 15.5.  Will print if "print as image" is selected. Creative cloud says the app is up to date.  Every other type of file prints without issue to HP Officejet Pro 8600 series.

JoeP_1475 · Accepted Answer

Thanks - had some confusion about that since app showed an update but it would not download and install. I uninstalled and reinstalled and that has resolved the issues.

Meenakshi_Negi · Answer

Hi JoeP_1475,

Thank you for reaching out, and sorry about the trouble caused.

We see that you are using an old version of the application. Please try updating to the latest version. In Acrobat, go to Menu > Help > Check for updates. For more information on updates, refer to the following help page: https://adobe.ly/40o5zNG;

If you still experience the issue with printing, please try the troubleshooting steps as suggested here: https://adobe.ly/44Clp9W.

Let us know how it goes.

Thanks,

Meenakshi

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