ACROBAT PRO X REINSTALL

Forum|Forum|10 days ago
February 13, 2026
2 replies
84 views

I had Acrobat X Pro on a previous laptop that got hacked and a virus so I said forget it and just bought a new desktop. I then destroyed the laptop (that was fun!!!) and took it to e-cycling with a box of other random electronics that have been laying around for years! Anyway, I went to reinstall the actual software and it give me a message that I need to deactivate the previous installation!!! I can’t! I no longer have the device. Anyone know how I can reinstall my software. I only use it at tax time these days so I will not pay for a subscription. Any help would be appreciated. Thanks Roberta

acrobat re-installation on new pc

Amal.

Community Manager

Hi there

++ Adding to the discussion

Acrobat X is an EOL application and not supported on the latest Mac and Windows OS. FOr more information please chck the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

~Amal

G

GARFERSAuthor

Known Participant

Yes, I’m quite aware but it still works perfectly on my computer and we’ll be retiring soon and I only need it to work for about 1 more year, maybe less. If you read my original post, you’d understand my situation. I truly feel taken advantage of by ADOBE and feel they could accommodate me very easily. For some reason they are refusing. I could mention all the other organizations I worked with that I encouraged to spend $1000 on their packages but they don’t care that I totally supported and promoting them for years.

creative explorer

Community Expert

@GARFERS you might be able to ‘deactivate’ you account if you go to go adobe.com account. When you log in, click on the your avatar, top right hand corner, and click on manage account. Under Plans and Payment, select Activated Devices. Click on ‘Deactivate’

m

G

GARFERSAuthor

Known Participant

THANKS!! However, when I went there it shows I have NOTHING activated! Funny thing is I have CS5 and CS6 on my new computer. We were scheduled for a phone call but they never called - 4 days in a row!! So I’ll be calling them back Monday I guess. Thanks, I’ll put your tip in my notes in case I need it again.

creative explorer

Community Expert

@GARFERS do you have the correct email and Adobe ID? I actually have three accounts, one personal (when I graduated from art school, one for work, and one for another work—I literally got confused, that I accidentally even updated my work one with another work code!) — I couldn’t say anything because I would get into trouble for it!

m

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded