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geoffreyely
Participating Frequently
August 30, 2018
Answered

Acrobat Pro XI "error 16" configuration error message when I launch the program

  • August 30, 2018
  • 2 replies
  • 5165 views

After installing Acrobat Pro XI I receive an "error 16" configuration error message when I launch the program. I am using Windows 10 and the program was previously installed and working fine. However, my hard drive crashed and waw replaced. I am still using Windows 10. Can you help?

Correct answer roger2296754142v0

After trying all the other fixes listed here, I was still getting this message on Windows 10,  It is because the program wants you to run as an administrator.  G

o to the Acrobat 11 icon and right click.  Go to properties and click.  Choose compatibility tab and click.  Choose (click) run as administrator and apply.  Close out.  You now be able to run the program!

2 replies

R
roger2296754142v0Correct answer
Participant
March 18, 2024

After trying all the other fixes listed here, I was still getting this message on Windows 10,  It is because the program wants you to run as an administrator.  G

o to the Acrobat 11 icon and right click.  Go to properties and click.  Choose compatibility tab and click.  Choose (click) run as administrator and apply.  Close out.  You now be able to run the program!

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    August 30, 2018

    Hi Geoffreyely,

    As per the issue description mentioned above, you are getting error 16 when trying to launch Acrobat XI, is that correct?

    Try launching Acrobat as an administrator using the steps given in the following link and check if that works

    Run an Adobe program as administrator | Windows 7, Vista

    If that doesn't work, try the troubleshooting steps given in this link:  Configuration error in Adobe Creative Cloud or Adobe Creative Suite

    You may refer to the steps given in the following forum threads discussing the similar issue:

    ACROBAT XI PRO error 16 problem

    Error 16 on Acrobat Pro XI

    Let us know if you need any help.

    Shivam

    G
    geoffreyelyAuthor
    Participating Frequently
    September 3, 2018

    I tried the solutions you recommended but to no avail. Anything else you can recommend? Is there someone I can talk to??

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    September 4, 2018

    Hi geoffreyely,

    Try enabling hidden admin account on the machine, login into that account and launch Acrobat from there. Refer to the steps given in the following link for the same: How to enable the hidden administrator in windows 10 - Microsoft Community

    You may also contact support using this link: Contact Customer Care

    Let us know if you need any help.

    Shivam

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