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Willi32657786acfh
Willi32657786acfh
Participant
May 5, 2026
Question

Acrobat Processes hanging in Task Manager

  • May 5, 2026
  • 2 replies
  • 64 views

Since 2 months ago we experience something weird with Adobe reader on our hosts.

Users are reporting that PDF files are not opening. I checked that and I found there are a few Adobe processes that running in the task manager.

When killing the processes and reopen the file it start to works.

We tried reinstall and updating a few times to the latest version. Nothing works.

 

Have you encountered this?

How to solve it?

 

Thanks.

    2 replies

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 5, 2026

    Hi Willi32657786acfh,

     

    Thank you for reaching out, and sorry for the trouble caused.

     

    This is a wierd behaviour. Please confirm if you tried to reinstall the application once. If not, please try and see if that changes anyhting.

    If the issue still occurs, please share some screenshots or video showing what happens. Additionally share the Acrobat Reader and OS verison currently in use. We will get this checked with the team.

     

    Thanks,

    Meenakshi

    Willi32657786acfh
    Willi32657786acfhAuthor
    Participant
    May 6, 2026

    Hi,

    Thanks for your response.

    As mentioned, I tried to reinstall the application a few times, and it’s not about one host.

    We have updated the version a few times. Currently version in use: 26.001.21529 running on Windows 11 Pro 25H2 (updated with latest Windows updates).

     

    Thanks!

    Willi32657786acfh
    Willi32657786acfhAuthor
    Participant
    May 6, 2026

    There are multiple Adobe Acrobat processes, and when you close them and reopen the PDF file it starts to work.

    davidjcullie
    davidjcullie
    Participant
    May 5, 2026

    Yes we have experienced the same issue - contacted Adobe - Support took over my desktop for lengthy period..deleted various files..reinstalled Acrobat twice..reinstalled Creative Cloud..worked Ok for few days but now a few times per day PDF don't open..go to Task manger and close Adobe… No idea how to solve apart from reporting back to Adobe - sorry not very helpful

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