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Willi32657786acfh
Willi32657786acfh
Participating Frequently
May 5, 2026
Question

Acrobat Processes hanging in Task Manager

Since 2 months ago we experience something weird with Adobe reader on our hosts.

Users are reporting that PDF files are not opening. I checked that and I found there are a few Adobe processes that running in the task manager.

When killing the processes and reopen the file it start to works.

We tried reinstall and updating a few times to the latest version. Nothing works.

 

Have you encountered this?

How to solve it?

 

Thanks.

      96 replies

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      Mantleloop
      Mantleloop
      Participant
      May 6, 2026

      Yep, having this on multiple user computers and no fix. The worst part is that Adobe does not have any articles or any fix for this yet and have been going on for months now. We are just loading Foxit PDF for now, as users can’t work with adobe reader currently.

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      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      May 8, 2026

      Hi Mantleloop,

       

      Thank you for reaching out, and sorry for the trouble caused.

       

      We have reported the issue to the team. Once we have more information, we will update you.

      We appreciate your patience.

       

      Thanks,

      Meenakshi

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      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      May 5, 2026

      Hi Willi32657786acfh,

       

      Thank you for reaching out, and sorry for the trouble caused.

       

      This is a wierd behaviour. Please confirm if you tried to reinstall the application once. If not, please try and see if that changes anyhting.

      If the issue still occurs, please share some screenshots or video showing what happens. Additionally share the Acrobat Reader and OS verison currently in use. We will get this checked with the team.

       

      Thanks,

      Meenakshi

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      Willi32657786acfh
      Willi32657786acfhAuthor
      Participating Frequently
      May 6, 2026

      Hi,

      Thanks for your response.

      As mentioned, I tried to reinstall the application a few times, and it’s not about one host.

      We have updated the version a few times. Currently version in use: 26.001.21529 running on Windows 11 Pro 25H2 (updated with latest Windows updates).

       

      Thanks!

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      Willi32657786acfh
      Willi32657786acfhAuthor
      Participating Frequently
      May 6, 2026

      There are multiple Adobe Acrobat processes, and when you close them and reopen the PDF file it starts to work.

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      davidjcullie
      davidjcullie
      Participant
      May 5, 2026

      Yes we have experienced the same issue - contacted Adobe - Support took over my desktop for lengthy period..deleted various files..reinstalled Acrobat twice..reinstalled Creative Cloud..worked Ok for few days but now a few times per day PDF don't open..go to Task manger and close Adobe… No idea how to solve apart from reporting back to Adobe - sorry not very helpful

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